Currently, the following charges apply:

Destination Country Shipping Duties and Taxes
Australia US$ 30.00 15%
Canada US$ 20.00 12%
Germany US$ 30.00 21%
Hong Kong US$ 0.00** 0%
New Zealand US$ 30.00 20%
Singapore US$ 20.00 7%
Taiwan US$ 20.00 5.1%
United Arab Emirates US$ 30.00 5%
United Kingdom US$ 0.00** 20%
United States US$ 0.00** 0%

*Duties and taxes are applied after all discounts have been subtracted.

**Complimentary shipping is currently offered for deliveries to the United States, United Kingdom, and Hong Kong.

Please review your order carefully.

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Shipping and Returns

Shipping Policy

To ensure security, all deliveries require a signature. Please provide a shipping address where someone can sign to accept the delivery during normal business hours. We do not ship to P.O. boxes.

Each piece of Plukka jewelry is packaged, insured and shipped, individually, via express courier service. All items are delivered direct to your specified shipping address with all required duties and taxes paid ("DDP" or "Delivery Duty Paid").

Shipping charges, duties and taxes vary according to the destination country, and are added to your order at checkout when you confirm your shipping address.

Currently, the following charges apply:

Destination Country Shipping Duties and Taxes*
Australia US$ 30.00 15%
Canada US$ 20.00 12%
Germany US$ 30.00 21%
Hong Kong US$ 0.00** 0%
New Zealand US$ 30.00 20%
Singapore US$ 20.00 7%
Taiwan US$ 20.00 5.1%
United Arab Emirates US$ 30.00 5%
United Kingdom US$ 0.00** 20%
United States US$ 0.00** 0%

*Duties and taxes are applied on the selling price of the item, before any discounts.

**Complimentary shipping is currently offered for deliveries to the United States, United Kingdom, and Hong Kong

Please review your order carefully.

If you wish to make a purchase from Plukka for delivery outside of the countries listed, please email our customer support team directly at cs@plukka.com, and we will do our best to assist you.

 

Return Policy

You are responsible for the return shipping and insurance costs.

We do not provide exchanges and replacements because every piece of jewelry is manufactured on demand.

Plukka jewelry can be returned for a full refund if the following terms are met:

Eligibility: All items must be returned in as-sold condition, unworn, in original packaging and cannot be accepted if any tags on the piece of jewelry have been removed.

Timing Restriction: If you wish to return an item, you must inform us of your intention to return the item within seven days and ship the item back to us within 30 days of delivery. To register your intention to return the item, please call our customer support center at +1 888-482-4424.

Return Shipping Costs: You are responsible for arranging the secure shipment of the item back to our returns center, and bearing the cost of return shipping. Please ensure the returned item is adequately and securely packaged and insure your shipment. We cannot issue a refund unless the item is received by us in satisfactory condition at our returns center. However, once your return is received and checked, you will be fully refunded your original purchase price.


Return Procedure:

  1. Call our customer support center within 7 days of delivery. Our customer support representatives are available at +1 888-482-4424, Monday - Saturday, 10:00 a.m. - 6:00 p.m. HKT and Monday - Saturday 10:00 a.m. - 6:00 p.m. GMT (12:00 a.m. - 1:00 p.m. EST and 9:00 p.m. to 12:00 a.m. EST). Our representatives will be glad to assist you with your return on the phone.

  2. Obtain your Return Merchandise Authorization (RMA) number. Once your return is confirmed, you will be issued a Return Merchandise Authorization number. This reference number must be quoted in any correspondence regarding your return.

  3. Insure and send your item to us within 30 days. Arrange for insurance and shipment of the item back to us so that it arrives at our warehouse within 30 days of delivery. All returns should be shipped to the following address:

    Plukka (HK) Limited
    Suite 501 Hoseinee House
    69 Wyndham Street
    Central, Hong Kong

    If you would like to make a return from outside the United States, we will email you the return address, along with full instructions for effectuating the return, once we have ascertained your country of dispatch.

    Please be sure to quote your name, email address and RMA number.

  4. Receive full refund within 30 days. You will be notified when your package reaches us and, if your return is accepted, a full refund to your original credit card will be processed within seven days. However, please allow up to 30 days for your card issuer to credit your account. Should we be unable to accept your return, a customer support representative will contact you.