Currently, the following charges apply:

Destination Country Shipping Duties and Taxes
Australia US$ 30.00 15%
Canada US$ 20.00 12%
Germany US$ 30.00 21%
Hong Kong US$ 0.00** 0%
New Zealand US$ 30.00 20%
Singapore US$ 20.00 7%
Taiwan US$ 20.00 5.1%
United Arab Emirates US$ 30.00 5%
United Kingdom US$ 0.00** 20%
United States US$ 0.00** 0%

*Duties and taxes are applied after all discounts have been subtracted.

**Complimentary shipping is currently offered for deliveries to the United States, United Kingdom, and Hong Kong.

Please review your order carefully.

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Shipping and Returns

Shipping Policy

To ensure security, all deliveries require a signature. Please provide a shipping address where someone can sign to accept the delivery during normal business hours. We do not ship to P.O. boxes.

Each piece of Plukka jewelry is packaged, insured and shipped, individually, via express courier service. All items are delivered direct to your specified shipping address with all required duties and taxes paid ("DDP" or "Delivery Duty Paid").

Shipping charges, duties and taxes vary according to the destination country, and are added to your order at checkout when you confirm your shipping address.

Currently, the following charges apply:

Destination Country Shipping Duties and Taxes*
Australia US$ 30.00 15%
Canada US$ 20.00 12%
Germany US$ 30.00 21%
Hong Kong US$ 0.00** 0%
New Zealand US$ 30.00 20%
Singapore US$ 20.00 7%
Taiwan US$ 20.00 5.1%
United Arab Emirates US$ 30.00 5%
United Kingdom US$ 0.00** 20%
United States US$ 0.00** 0%

*Duties and taxes are applied on the selling price of the item, after any discounts.

**Complimentary shipping is currently offered for deliveries to the United States, United Kingdom, and Hong Kong

Please review your order carefully.

If you wish to make a purchase from Plukka for delivery outside of the countries listed, please email our customer support team directly at cs@plukka.com, and we will do our best to assist you.

 

Return Policy

In Store Purchases

We are happy to offer an exchange on any purchase made in and returned to the same store within 14 days of purchase. No refunds will be issued.

Any returned item must be returned unworn, undamaged, in its original packaging and accompanied by a valid proof of purchase. Please note, personalized jewelry is not refundable or exchangeable.

In the unlikely event your piece is faulty, please contact the boutique manager who will be happy to assist you.

Online Purchases

Although we hope you are happy with any purchase you place with us at Plukka, we are pleased to offer a refund, exchange or credit note for your unworn and pristine purchase in its original packaging.

Please note that any personalized or bespoke jewelry is not refundable or exchangeable.

If you wish to return, we must be informed within 7 days of receiving your order. Please send an email to cs@plukka.com to let us know your wish to return or exchange your item.

Please ship your return within 28 days of receiving your order via an insured and trackable service. Please note to mark your package with 'return of goods' so that you will not be held responsible for any taxes or duties on your returned item.

Once shipped, please email cs@plukka.com with the following information:

  • The First and Last Name in which the order was placed under
  • Order number
  • Delivery provider or service with tracking number (please note you must insure and track your item as Plukka will not be held responsible for any loss or damage whilst in transit)

When received, our customer service representative will confirm receipt of the parcel and process your refund, exchange or credit note.

Refunds will be processed within 14 days of receipt.