Currently, the following charges apply:

Destination Country Shipping Duties and Taxes
Australia US$ 30.00 15%
Canada US$ 20.00 12%
Germany US$ 30.00 21%
Hong Kong US$ 0.00** 0%
New Zealand US$ 30.00 20%
Singapore US$ 20.00 7%
Taiwan US$ 20.00 5.1%
United Arab Emirates US$ 30.00 5%
United Kingdom US$ 0.00** 20%
United States US$ 0.00** 0%

*Duties and taxes are applied after all discounts have been subtracted.

**Complimentary shipping is currently offered for deliveries to the United States, United Kingdom, and Hong Kong.

Please review your order carefully.

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Caring for Your Jewelry

To keep your jewelry beautiful, you should take care wearing, cleaning and maintaining it. Here are some basic recommendations.

  • Wearing your jewelry

    Exposure to chemicals and physical damage are the most common, everyday causes of damage to jewelry. By not wearing your jewelry during the following activities, you can greatly limit damage.

    Showering or cleaning
    Soap can leave a film and dull the appearance of your jewelry. The less this build-up, the less you will have to clean and maintain your jewelry's appearance.

    Applying makeup
    Cosmetics, lotions, makeup, hairspray and perfume contain chemicals that can damage your jewelry. Therefore, when getting ready, put on your jewelry as the final step.

    At the hairdresser
    Avoid wearing earrings when you are having your hair styled as they can get caught in a hair brush. You should also avoid wearing pearl earrings or necklaces when having your hair colored. Some coloring agents contain alcohol which can dull the luster of pearls.

    Swimming and spas
    Jewelry metal can react to chlorinated water resulting in color changes and, more seriously, structural damage. Gold and sterling silver are especially vulnerable to chlorine so try to avoid wearing jewelry while swimming or at the spa.

    Manual tasks
    All jewelry is susceptible to physical damage due to everyday wear and tear. Chemical exposure during manual tasks like kitchen work, gardening or cleaning can also affect your jewelry. Remember, even rubber gloves contain sulphur that can tarnish fine metals. Take extra special care with your black rhodium silver and gold pieces. Although rhodium is a hard and resilient metal, it is subject to abrasion during everyday wear and will wear off over time. It is best to remove your jewelry before any chores.

    Playing sports
    It is dangerous to wear jewelry during sports since the jewelry could cause injury to you and others. Physical sports also increase the chance of your jewelry hitting hard surfaces, causing prong settings to loosen or gems to chip.

    Wearing other jewelry
    Gemstones can scratch other gemstones so pay attention when stacking rings and bracelets.

  • Cleaning your jewelry

    Cleanliness affects the beauty of jewelry and, while professional cleaning is recommended, maintenance between cleanings can ensure that your jewelry looks good all the time.

    Use warm water and cleaning solutions
    We suggest buying commercial jewelry cleaners from a jeweler or making your own cleaning solution. Warm water and detergent free soap can be a great homemade solution for most jewelry and is the recommended way to clean gold. To clean your diamonds, we suggest soaking them for 30 minutes in a solution of half cold water and half ammonia. Alternatively, a small glass of pure vodka has also been known to do the trick. Always avoid using bleach and hot water as they can cause severe damage to your jewelry.

    Metal care
    Platinum should be buffed every six months and silver requires regular polishing with a non-abrasive polish in order to avoid or eliminate tarnishing. Gold's shine can be restored by placing it in a solution of warm water, mild soap and a few drops of ammonia.

    Use a jewelry polishing cloth
    When polishing gold or silver, jewelry polishing cloths give the best results. Avoid using tissue or paper towels as the fiber can scratch the surface of these metals.

    Avoid cleaning damaged jewelry
    Never clean damaged jewelry, since it's likely you will worsen the problem. Avoid handling the damaged piece until it is repaired.

    Avoid ultrasonic cleaning
    Ultrasonic cleaning is unsafe for many gemstones. Therefore, we advise against using this cleaning method.

  • Repairing your jewelry

    We suggest that you examine your jewelry every 2-3 months, checking that the settings are tight and the clasp joinings secure. Prongs hold gemstones in place so you should regularly check that the prongs have not loosened. Should your jewelry require repair, follow the below advice to find a competent jeweler.

    Choosing a jeweler
    A good starting point is referrals, then, reviews of a jeweler's work accompanied by references. An established price list indicates that the jeweler has spent the time and possesses the experience to know what's required for the repair. You should spend the time to ask a jeweler questions to ensure that the repair meets both of your expectations.

    Taking your jewelry in
    When bringing in your jewelry for repair, pay close attention to ensure that all pertinent issues are well documented. Moreover, the jeweler should give you a precise and clear description of the repair procedure, so you understand what's required.

    Picking up your jewelry
    When picking up your jewelry from a repair, there are three things to check. First, check that the piece is yours. Second, make sure the repair meets the description based on the documentation from the jeweler. Third, the piece should be cleaned and polished.

  • Storing your jewelry

    Proper storage of your jewelry is vital to preserving its original condition.

    Store your jewelry in boxes
    Be sure to store your jewelry in boxes so it doesn't move around, get hit or inadvertently damaged. Linen-lined boxes are recommended but make shift boxes can be created by placing fabric in unlined boxes. Using the original box is also a good option. As gemstones can damage each other, make sure each piece of jewelry is separated or well insulated. Pay extra attention when storing earrings together.

    Prevent tarnish
    Metals like silver and gold are prone to tarnishing when not worn so place anti-tarnish strips inside your storage boxes to eliminate the oxidants that tarnish jewelry.

    Invest in a jewelry travel case
    Invest in a well-made jewelry travel case to ensure that constant carrying and jostling do not cause damage.

    Keep an inventory
    Regularly taking an inventory is useful for filing a police report or insurance claim in the case of loss or theft. A good inventory should include a photograph, written description and cost of each piece. Keep this document separate from your jewelry.

  • Shipping your jewelry

    Due to its high value and the fact that a single piece of jewelry can be comprised of articulated, moving parts, packing, insurance and security are major concerns when shipping jewelry.

    Packing
    Always use two boxes when shipping jewelry, an inner box carefully packed to protect the piece and prevent movement and an outer box with appropriate packing material to protect the inner box during shipment. Both boxes should be sealed completely with tape.

    Security
    Be sure that you do not display any documentation that refers to jewelry or a jeweler on the outside of your shipment box. Always insure the shipment. Finally, only use shipment methods requiring a signature upon delivery rather than a drop box.