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Terms of Use

Welcome to the Plukka website ("Site"). By accessing, using or purchasing from the Site, you are agreeing to comply with and be bound by the following terms and conditions of use ("Terms"); these Terms incorporate our Privacy Policy and together govern Plukka’s relationship with you in relation to this Site and any services and products offered here. If you do not agree to be bound by these Terms, you may not use our Site in any way.

We reserve the right to change or modify any of these Terms or any policy or guideline of the Site at any time, at our sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and any other applicable policies from time to time to understand the terms and conditions that apply to your use of the Site.

The term "Plukka", "we", "our" or "us" refers to the owner of this Site, Plukka (USA) Inc. whose registered address is: 1001 Avenue of the Americas, Suite 1220, 12th Floor, New York, NY 10018, USA. The term "you" or "your" refers to the user or viewer of our Site.

Privacy

Please click here to review our Privacy Policy, which also governs your visit to our Site, to understand our practices.

Electronic Communications

When you visit Plukka or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Eligibility

The purchase of merchandise through Plukka is not available to minors under the age of 18 or to any users suspended or removed from the system by Plukka for any reason. If you are under 18, you may use the Site only with the involvement of a parent or guardian. We reserve the right to refuse service, terminate accounts, remove or edit content or cancel orders in our sole discretion

The Site is available only to individuals and others who meet the Plukka terms of eligibility, who have been issued a valid credit card by a bank acceptable to Plukka, whose applications are acceptable to Plukka and who have authorized Plukka to process a charge or charges on their credit card in the amount of the total purchase price for the merchandise which they purchase. If you do not qualify, you may not use the Site.

License & Site Access

Plukka grants you a limited license to access and make personal use of this Site and not to download (other than page caching) or modify it, or any portion of it, except with the express written consent of Plukka. This license does not include any resale or commercial use of this Site or its contents; any collection and use of any product listings, descriptions or prices; any derivative use of this Site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots or similar data gathering and extraction tools. This Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without the express written consent of Plukka. You may not frame or utilize framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout or form) of Plukka without the express written consent of Plukka. You may not use any meta tags or any other "hidden text" utilizing Plukka’s name or trademarks without the express written consent of Plukka. You may not bypass any measures used by Plukka to prevent or restrict access to the Site. Any unauthorized use terminates the permission or license granted by Plukka. You are granted a limited, revocable and nonexclusive right to create a hyperlink to the Site so long as the link does not portray Plukka, its associates or their products or services, in a false, misleading, derogatory or otherwise offensive manner. You may not use any Plukka logo or other proprietary graphic or trademark as part of the link without the express written permission of Plukka.

Disclaimer of Warranty and Limitation of Liability

THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS, SOFTWARE AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY PLUKKA ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. PLUKKA MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS, SOFTWARE OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, PLUKKA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PLUKKA DOES NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS, SOFTWARE OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; ITS SERVERS; OR ELECTRONIC COMMUNICATIONS SENT FROM PLUKKA ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. IN NO EVENT SHALL PLUKKA, ITS DIRECTORS, MEMBERS, EMPLOYEES, CONSULTANTS OR AGENTS BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS, SOFTWARE OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING (EVEN IF PLUKKA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES).

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU AND YOU MAY HAVE ADDITIONAL RIGHTS.

Indemnity

You agree to defend, indemnify and hold harmless Plukka, its independent contractors, service providers, employees, directors, agents, licensors, suppliers and consultants from and against any claims, damages, costs, liabilities and expenses (including, but not limited to, attorneys' fees) arising out of or related to any breach of the Terms by you or any other liabilities arising out of your use of this Site or the use by any other persons accessing this Site using your Internet account. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you hereunder. This defense and indemnification obligation will survive these Terms.

Your Conduct

You use this Site at your sole risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. We reserve the right to deny you access to this Site, or any part of this Site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users or otherwise violated the Terms, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.

Your Account and Registration

If you use this Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and you agree to accept responsibility for all activities that occur under your account or password. You must notify Plukka immediately of any breach of security or unauthorized use of your account.

In consideration of your use of the Site, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of the United States, Hong Kong or other applicable jurisdiction. You also agree to provide true, accurate, current and complete information about yourself, including payment details, as prompted by the Site's registration form and payment process. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete) or Plukka has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Plukka has the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

Plukka reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address and to contact you directly to seek confirmation of your identity and/or order details. Users may not have more than one active account. Additionally, users are prohibited from selling, trading or otherwise transferring your Plukka account to another party.

Orders - Placement and Acceptance

Plukka offers items for sale on the Site, displayed on Plukka’s website at an offered price with an estimated delivery date.

The first time you make a purchase, you will be prompted to create a Plukka account, enter your shipping and billing addresses and credit card information. This information will be stored on our secure server, making all subsequent checkouts fast and easy, and handled confidentially in line with our Privacy Policy.

Any Orders placed on this Site, which requires you to complete the online checkout process, constitute a binding offer by you to conclude a purchase with Plukka for the selected item(s) at the price for such item(s) shown on our Site at the time the Order is placed.

You may also use a valid Promotional Discount if it is applicable to the item, or redeem purchased Gift Certificate credit associated with your Plukka account. The balance amount will be charged to your credit card account.

Items that are in your shopping basket are not considered Orders until you have completed the checkout process and the balance amount has been successfully charged on a valid credit card. Should you be dissatisfied in any way with your purchase, you may apply to return your purchase and receive a refund. Please refer to our Return Policy .

Upon receiving your Order, we will send you an email confirming the details of your Order ("Order Confirmation Email"), including the offered price, the amount charged to your credit card in U.S. Dollars, and the estimated delivery time. Our decision to send you the Order Confirmation Email constitutes our acceptance of your offer to purchase and forms a binding agreement. It confirms that we have received it and have commenced manufacture and delivery of the item(s).

All Orders are shipping on a Delivery Duty Paid (DDP) basis. This means that relevant import taxes and duties will be included in the price of the item displayed on the website at checkout. For further information refer to our Shipping Policy>.

We reserve the right not to accept your Order at our discretion, for example: if we are unable to obtain authorization for payment; if your card issuer refuses payment; if shipping restrictions apply to a particular item; if your card is due to expire within 28 days of your purchase date; if the item ordered cannot be manufactured for any reason or does not satisfy our quality control standards and is withdrawn; or, if you do not meet the eligibility criteria set out within the Terms. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time, at our sole discretion. We will not be liable to you or any third party by doing so.

If an Order is canceled for any reason, you may be given an option to be notified if the same product is advertised for sale in future. This service is intended as a convenience only and does not guarantee that the product will be made available for sale again nor does it guarantee that a future Order will be confirmed and manufactured.

All merchandise sold on our site is intended for personal use only, not for resale. Plukka reserve the right to cancel orders that appear to be for resale purposes.

We aim to deliver your chosen item(s) to the place and person of your choice, in perfect condition and in the shortest possible time. If we encounter unavoidable delays, or are unable to fulfill your Order following our Order confirmation, we will contact you by email or telephone advising you of this.

The final decision whether to confirm or cancel an Order lies solely with Plukka.

PRICING

Prices shown on the Site are in U.S. Dollars, inclusive of all shipping and duties and taxes payable for deliveries to U.S. addresses. If you wish to have items delivered to countries outside of the U.S., additional shipping, duties and taxes may be applied to your purchase during the checkout process.

Additionally, if you select delivery to a country outside of the U.S., the site may display prices converted to the local currency, for convenience. Any stated currency other than U.S. Dollars is for reference only based on a nominal exchange rate updated periodically. All payments on the Site will be settled in U.S. Dollars, and the amount in U.S. Dollars that will be charged to your credit card account is always displayed in the checkout, prior to payment confirmation.

Despite our best efforts, a small number of the items on our Site may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before manufacturing or cancel your order and notify you of such cancellation.

If you are a customer whose credit card is not denominated in U.S. Dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. Additional fees may be incurred. This is determined by your card issuer, not Plukka.

PROMOTIONAL DISCOUNTS

From time to time, Plukka issues Promotional Discount Codes that may be used to obtain a Discount on the price of selected Items on the Site.

To redeem the Discount, the user enters the valid Discount Code into the appropriate field at checkout when purchasing an eligible item. The Discount may only be applied to eligible products for which Promotional Discounts are allowed. Eligibility is determined solely by Plukka.

Promotional Discounts offer either a percentage discount off the regular selling price, or a fixed nominal amount quoted in U.S. Dollars. However, the total promotional discount is always capped at 40% and you cannot accrue any unused balance towards further purchases.

Only one Discount Code can be used per item. You may not use it in conjunction with any other promotional discount.

Purchase of the Discounted item must be completed prior to expiry. All Orders are subject to our normal terms. Promotional Discounts may be refused service, cancelled or discontinued at any time without notice, at the sole discretion of Plukka.

Should you be dissatisfied, cancel or return items from an order where a promotional code has been used, no equivalent value will be provided. Each Code is not transferable, has no monetary value and under no circumstances can it be converted into currency. All Promotional Discount Codes are issued with an expiry date. Under no circumstances can the value of a Discount Code be deducted from an order if that Code is defective or out of date; and no replacement Codes will be issued.

Plukka will have the right to refuse service, close customer accounts, and seek alternative payment if a Discount Code is fraudulently redeemed and/or used to make purchases on the Plukka website.

Plukka Discounts Codes are VOID if altered or obtained through illegal or fraudulent channels.

Shipping Cost

Each Order of Plukka jewelry is delivered directly to a single address via an express mail or courier service to be determined by Plukka, on a Delivery Duty Paid ("DDP") basis. Depending on the destination country, additional charges to cover shipping, insurance, duty and taxes may be added to the cost of purchase. This is made clear in the checkout process and can be verified by the customer before completing purchase. Each piece of jewelry will arrive in its own individual packaging. Where a custom has ordered multiple items, each item may be delivered in separate shipments or together in a consolidated shipment at the discretion of Plukka.

Further details are available by reviewing our Shipping Policy.

Payment

We take reasonable care to make our Site secure. Payment can be made by Visa, MasterCard, American Express and Discover credit cards.

Payment will be transferred from your credit card account upon Order Confirmation by Plukka. Plukka will charge the credit card account you identified when you placed your Order for the amount of the purchase price (less applicable discounts), shipping and taxes, if any. You confirm that the credit card that is being used is yours or that you have been specifically authorized by the owner of the credit card to use it. All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Plukka, we will not be liable for any delay or non-delivery.

You will have the option to select their country of shipment from the in the checkout. For delivery to countries other than the U.S., the prices displayed may converted to the local currency for convenience be shown in local currency. However, your credit card will be charged in U.S. dollars and may be subject to applicable exchange rates and processing fees from your card issuer.

For delivery to U.S. addresses, we will process your credit card payment using the Authorize.net payment gateway. Authorize.net is a highly reputable online payment gateway that encrypts your card details in a secure host environment. If you are a registered Plukka user, we will securely store your credit card details on our system. These details will be fully encrypted and only used to process card transactions which you have initiated.

For delivery to countries outside of the U.S., we will process your credit card payment using the AsiaPay payment gateway. AsiaPay is a highly reputable online payment gateway that encrypts your card details in a secure host environment. If you are a registered Plukka user, we will securely store your credit card details on our system. These details will be fully encrypted and only used to process card transactions which you have initiated.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your Orders and payment secure, but in the absence of gross negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

PVP (PLUKKA VALUE PROPOSITION) EVENTS

From time to time, Plukka advertises a product for sale on the Site as a Plukka Value Proposition (“PVP”) Flash Sales Event (“Event”). This means that there is a pre-determined time period during which a customer may place an order for that product. Further, the selling price is dynamic and may decrease by the end of the event, in accordance with Plukka’s patented reverse auction “PVP” mechanism. A customer may only place an order for the advertised product while the Event is open. Once the Event ends, no more orders will be accepted.

The PVP mechanism recalculates the price of the item depending on the total number of customers who commit to purchase from that Event. Regardless of the time or price at which you place an Order, each customer who places an Order during the Event will enjoy the same, final price for the product, less any applicable discounts (which may vary from customer to customer in accordance with our referral program and promotional discount policies below).

The final sales price of an item can only be confirmed after the particular Event ends. The price of an item will not rise above the level at which you placed your Order though the price may decrease.

By placing an order ("Order"), which requires you to complete the online checkout process, you are committing to purchase the selected item(s). Once committed, customers cannot cancel their Order as this would be unfair to other subscribers to the Event. Should you be dissatisfied in any way with your purchase, you may apply to return your purchase and receive a refund. Please refer to Plukka's Return Policy.

Upon receiving your Order, we will send you an email acknowledging the details of your order ("Order Acknowledgment Email"). This email is NOT an acceptance of your order, just a confirmation that we have received it.

At the end of the Event, and not before, your Order will either be confirmed or canceled. If we have received a sufficient number, as determined in our sole discretion, of Orders during the Event, we will confirm your Order ("Order Confirmation") and commence manufacture of the item. You will receive the Order Confirmation by email with the final sale price and an estimated delivery time ("Order Confirmation Email"). Not all products offered for sale will achieve sufficient demand or meet the requirements to confirm the Order. You will be notified by email if an Order is canceled ("Order Cancellation Email").

Any Orders placed on this Site constitute a binding offer by you to conclude a purchase with Plukka for the selected item(s) at or below the price for such item(s) shown on our Site at the time the Order is placed. Our decision to send you the Order Confirmation Email constitutes our acceptance of your offer to purchase and forms a binding agreement

We reserve the right not to accept your Order at our discretion, for example, if we are unable to obtain authorization for payment, if your card issuer refuses payment, if shipping restrictions apply to a particular item, if the item ordered cannot be manufactured for any reason or does not satisfy our quality control standards and is withdrawn or if you do not meet the eligibility criteria set out within the Terms. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by doing so.

Items that are in your shopping basket are not considered Orders until you have completed the checkout process and the current offer price has been authorized on a valid credit card.

Prices shown on the Site are in U.S. Dollars, inclusive of all shipping and duties and taxes payable for deliveries to U.S. addresses. If you wish to have items delivered to countries outside of the U.S., additional shipping, duties and taxes may be applied to your purchase during the checkout process.

Additionally, if you select delivery to a country outside of the U.S., the site may display prices converted to the local currency, for convenience. Any stated currency other than U.S. Dollars is for reference only based on a nominal exchange rate updated periodically. All payments on the Site will be settled in U.S. Dollars, and the amount in U.S. Dollars that will be charged to your credit card account is always displayed in the checkout, prior to payment confirmation.

Despite our best efforts, a small number of the items on our Site may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before manufacturing or cancel your order and notify you of such cancellation.

If you are a customer whose credit card is not denominated in U.S. Dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. Additional fees may be incurred. This is determined by your card issuer, not Plukka.

If an Order is canceled, you may be given an option to be notified if the same product is advertised for sale in future. This service is intended as a convenience only and does not guarantee that the product will be made available for sale again nor does it guarantee that a future Order will be confirmed and manufactured.

The final decision whether to confirm or cancel an Order lies solely with Plukka.

REFERRAL INCENTIVE PROGRAM

Plukka offers a Referral Incentive Program whereby a new subscriber to Plukka newsletters and marketing communications may earn rewards by referring friends to the site. Upon subscribing, users are directed to a new overlay where they can enter the names and email addresses of up to 5 friends whom they wish to refer to Plukka.

Referrers are offered an incentive of US$50 credit for each friend referred, with a maximum reward of US$250 for referring 5 friends. Submitted emails are subject to validation and cannot already be subscribed to Plukka.

The total reward earned is issued as a single, promotional voucher offering a discount off a future purchase from Plukka, valid for 30 days from date of issue, delivered to the email address of the referrer. The voucher may only be applied to eligible products for which promotional discounts are allowed. Eligibility is determined solely by Plukka.

To redeem the voucher, the user enters the valid discount code into the appropriate field in the checkout when purchasing an eligible item. The promotional discount is computed as 40% of the selling price of the item, to a maximum of the face value of the voucher. The voucher can be redeemed against a single item only and any unused value will not be retained and cannot be redeemed against further purchases. The voucher cannot be used in conjunction with any other promotional discount.

Users who sign up for a full Plukka account may refer friends at any time. There is no limit to the number of times they may earn referral incentives, provided the referred emails are legitimate. However, Plukka reserves the right to refuse service and disqualify any reward vouchers or discount codes where abuse of the Referral Incentive Program is either suspected or confirmed.

The Referral Incentives Program, and any reward vouchers and discount codes issued, may be discontinued at any time without notice, at the sole discretion of Plukka.

All data obtained in from customers in the Referral Incentive Program is handled with care and in accordance with our Privacy Policy.

Gift Certificate

The following terms govern that the Purchaser of a Plukka Gift Certificate is the owner of such Certificate until it is redeemed, in full or in part by another user, henceforth referred to as Plukka Gift Certificate (“GC”).

GC’s can only be purchased on the Site, with a valid credit card. Plukka will charge your credit card account immediately. All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Plukka, we will not be liable for any delay or non-delivery. Your credit card will be charged in U.S. dollars and may be subject to applicable processing fees from your card issuer. When a Purchaser buys the GC on the Plukka website, he/she will be required to specify the GC amount they wish to purchase for the recipient. The Purchaser will also be required to provide a valid email for the Recipient to which a GC attachment may be sent. There will be an option to specify Delivery Details including the date and time of the Purchase. Upon completion of payment, the Purchaser will receive a confirmation email. The GC will be delivered by email from Plukka directly to the intended Recipient. The Recipient must activate the GC by clicking on the link provided in the email and registering with Plukka. Upon activation, ownership is transferred to the Recipient, who assures all rights to redeem the GC in full or in part. The purchased GC credit is maintained on the Plukka account of the Recipient. GC credit can be redeemed by selecting the option to “apply your GC” during checkout process. The available GC credit is applied in the total amount of the Purchase, or the limit of available credit, whichever is less.

Purchase amounts that exceed the value of the tendered GC will require an additional payment for the balance due. If the total Purchase is less than the value of the GC, a credit balance will remain on the GC until it is decreased to zero.

Gift Certificates cannot be returned for a cash refund, exchanged for cash, cancelled after the Purchase and are not transferable. Maintenance, dormancy or service fees do not apply to balances on GC’s. GC’s have no expiration date. If an item Purchased with a GC is returned and refunded, any original amount paid by the GC will be reinstated as a credit to your GC balance, subject to our normal Return Policy.

The risk of loss and title for a Plukka Gift Certificates pass to the purchaser on confirmation of purchase, and then transfer to the recipient upon activation. Plukka is not responsible for lost or stolen GC’s.

Plukka will have the right to refuse service, close customer accounts, and seek alternative payment if a GC is fraudulently redeemed and/or used to make purchases on Plukka. Plukka GC’s are VOID if altered or obtained through illegal or fraudulent channels.

Plukka reserves the right to, without notice limit the use of GC’s for specific items that may be deemed ineligible. Plukka reserves the right to hold any order for a security review.

Except where prohibited by applicable law, we may cancel or modify any terms, conditions, or services stated above without notice. We may delay or waive any right at any time but such delay or waiver shall not affect exercise of those rights in the future. If any of the provisions of these terms are invalid, the remaining provisions shall continue in full force and effect.

Product Descriptions

We have made every effort to ensure that the visual depiction of our products on the Site is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly. If you are not satisfied with your Plukka product, you are entitled to return it as laid out in our Return Policy.

Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item. In compliance with industry standards and FTC regulations, Plukka states that carat total weight in all purchases may vary 0.05 carats from stated weight.

Reservations and Exceptions

Plukka reserves the right to change prices, terms, specifications and warranties for products on this Site at any time without prior notice. Plukka attempts to post accurate information but errors may sometimes occur. Any such errors in product specifications, descriptions and pricing will be corrected when discovered and Plukka reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted.

Delivery and Insurance

Plukka insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example, as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Plukka and transfer of responsibility in the same way.

Please note that we aim to deliver within the estimated delivery window declared for each order. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.

Plukka does not take title to returned items until the item arrives at our returns center.

Return Policy

Plukka jewelry may be returned in as-sold condition for a full refund, within a limited time, and subject to the terms of our Return Policy. We do not, however, provide exchanges and replacements because every piece of jewelry is manufactured on demand. Any final decision on acceptance of returns and payment of refunds will be at the sole discretion of Plukka.

Links

We may include hyperlinks on this Site to other sites or resources operated by parties other than Plukka, including advertisers. Plukka has not reviewed all of the sites linked to this Site and is not responsible for the content or accuracy of any off-Site pages nor are we responsible for the availability of such external sites or resources and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such sites, including (without limitation) any advertising, products or other materials or services on or available from such sites or resources, nor for any damage, loss or offense caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Change of Services

Plukka is constantly innovating in order to provide the best possible experience for its users. You acknowledge and agree that the form and nature of the services which Plukka provides may change from time to time without prior notice to you. You further acknowledge and agree that Plukka may stop (permanently or temporarily) providing services (or any service features) to you or to users generally at Plukka’s sole discretion without prior notice to you.

Intellectual Property

All content included on this Site, including but not limited to, the "look and feel" of the Site, data files, graphics, text, photographs, drawings, logos, images, sounds, music, video or audio file and software (all the "Content"), is the exclusive property of Plukka or its content suppliers. You acknowledge and agree that your use of the Site and its contents grants no rights to you in relation to any copyrights, designs, trademarks, patents and all other intellectual property and material rights relating to the Content. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by federal and state laws and regulations and international treaty provisions. You are permitted to use the Content only as expressly authorized by Plukka and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use. This Site is for your personal non-commercial use only.

Trademarks

Plukka’s trademarks and trade dress may not be used in connection with any product or service that is not Plukka’s, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Plukka. All other trademarks not owned by Plukka or its subsidiaries that appear on this Site are the property of their respective owners who may or may not be affiliated with, connected to or sponsored by Plukka or its subsidiaries.

Disputes

Any dispute relating in any way to your visit to this Site or to products you purchase through Plukka shall be submitted to confidential arbitration in the State of New York, except that, to the extent you have in any manner violated or threatened to violate Plukka’s intellectual property rights, Plukka may seek injunctive or other appropriate relief in any state or federal court in the State of New York, and you consent to exclusive jurisdiction and venue in such courts and waive any claim or defense of inconvenient forum or lack of personal jurisdiction in such forum under any applicable law or decision or otherwise. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Governing Law

The Terms, and your relationship with Plukka under the Terms, shall be governed by the laws of the State of New York, without regard to the conflict of law principles thereof.

General

Rights Not Waived: You agree that if Plukka does not exercise or enforce any legal right or remedy which is contained in the Terms (or which Plukka has the benefit of under any applicable law), this will not be taken to be a formal waiver of Plukka’s rights and that those rights or remedies will still be available to Plukka.

Severability: If any of these Terms are deemed invalid, void or for any reason unenforceable, the parties agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision and the unenforceable condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Headings: Headings are for reference purposes only and do not limit the scope or extent of such section.

No Third-Party Beneficiaries: Except as otherwise expressly provided in these Terms, there shall be no third-party beneficiaries to the Terms.

Entire Agreement: The Terms constitute the entire agreement between you and Plukka and governs your use of the Site, superseding any prior agreements between you and Plukka with respect to the Site.

Conflict: If the Terms conflict with any other documents, the Terms will control for the purposes of usage of the Site.

Survival: Notwithstanding any other provisions of these Terms, or any general legal principles to the contrary, any provision of these Terms that imposes or contemplates continuing obligations on a party will survive the expiration or termination of the Terms.

Modification of the Terms

You agree that we may modify these Terms and any other policies on our Site at any time and that posting the modified Terms or policies on our Site will constitute sufficient notice of such modification. You understand that it is your responsibility to check the Terms regularly for changes.

Questions & Contact Information

If you have any questions, please do not hesitate to contact one of our customer support representatives at cs@plukka.com or 888 482 4424.